![]() Are the users internal or external to your organization?.How many users does the problem affect?. ![]() Before you start, ask yourself and any external users who are experiencing the issue the following questions: Let's assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. Users can't join online meetings in Skype for Business Online
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